“Complaints regarding products that bear the Seal of Approval are investigated”
The Good Housekeeping Seal of Approval has been around since 1909 when 21 products first received the Seal. Today, there are thousands of products that have received the Seal.
The concept is that if Good Housekeeping Magazine (GH) advertises a product, they also want to be certain the product meets high standards. Before a product receives the Seal, scientists at the GHResearch Institute evaluate it to be certain it performs effectively and to ensure it lives up to the claims of its manufacturer.In short, if a product bearing the Seal of Approval becomes defective in the first two years after being purchased, it will either be replaced or the consumer will be refunded the cost of purchase (as you might imagine, some products and servces are excluded from coverage due to their nature, e.g., insurance and investment services, realty products, travel facilities, etc.).
Complaints regarding products that bear the Seal of Approval are investigated by the GHConsumer and Reader Services Department. The Reader Services Department will ask the consumer to complete an investigation form and submit a copy of their sales receipt and any service records. If the product is found to be defective, arrangements will be made for a replacement or a refund.
Examples of garage-related products that have received the Seal include all Lift Master garage door opener models for the residential market, Chamberlain garage door openersfor the residential market and Clopay Garage Doors. If a garage product, or any product for that matter, does not bear the Seal of Approval, that does not mean it is a bad product. The Seal is simply evidence that another set of eyes has helped with your evaluation process.